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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.


Sponsored Session: Find out how NICE and Spearline are closing the loop to achieve operational excellence

Tsahi Levent-Levi  (CPO, Spearline)

Vincent Zandvliet  (Global EcoSystem & DEVone Executive, NICE)

Location: Osceola 1

Date: Tuesday, March 28

Time: 2:30 pm - 3:15 pm

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!

Session Type: Sponsored Session

Vault Recording: TBD


Learn how continuous voice call quality monitoring can achieve operational excellence for customers - especially today, in the era of work-from-home remote and offshore agents. We will cover how NICE works closely with Spearline to improve agent productivity and customer experience by closing the loop and enabling low cost, high quality communication.

During this session, you will find out how to:
Better support remote and offshore agents in a work-from-home environment.
Enable broad adoption of WebRTC across your organization and lower cost to serve while delivering the highest quality communication for your customers.
Remove all the friction and reliance on the agent to troubleshoot issues. Implement active and continuous monitoring of remote agents.
Proactively identify and resolve issues around call quality, dropped calls and call refusals and get alerts for faster resolution and to lower impact on customers.
Easily integrate with ticketing systems and automate ticket creation - with no interaction from any person. Identify outliers very easily by comparing agents objectively.
Find out how to get the ability to show how agents perform in terms of quality of service and how they improve over time.