Sponsored Session: Generative AI + Conversational AI Solutions: Next Gen CX
Philipp Heltewig (CEO & Co-founder, Cognigy)
Thijs Waanders (Director of Consulting , Cognigy)
Location: Osceola 1
Date: Tuesday, March 28
Time: 4:30 pm - 5:15 pm
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!
Session Type: Sponsored Session
Vault Recording: TBD
2023 promises to be a year of transformation when it comes to how bots are deployed and how they augment our lives. Generative AI, or Large Language Models (LLMs) like OpenAI’s GPT-3, combined with Conversational AI platforms can deliver value that extends far beyond what each component can deliver alone. There is tremendous value in leveraging LLMs in a way that augments human tasks rather than operating autonomously. Recognized by Gartner as a leader in Conversational AI and working with industry leaders such as Lufthansa, Allianz and Deloitte to revolutionize the contact center, Cognigy is taking Generative AI to the next level of practical deployment. Join this session to hear how, with Cognigy’s integrated approach, brands are now able to benefit from a better customer experience and lower cost-to-serve using Generative AIs.
Key takeaways – Hear how Cognigy is helping top enterprises to integrate Generative AI with Conversational AI to:
- Improve voice- and chatbot conversations with unprecedented levels of understanding, sentiment and human-likeness. Enhance the user experience through advanced AI-powered conversations that are tailored to the individual.
- Boost agent performance with faster onboarding, and support from virtual agents to provide more personalized, proactive responses to inquiries.
- Augment bot authors so they can create better bots in a fraction of the time.
- Streamline the deployment of enterprise-level conversational bots, resulting in increased efficiency and cost savings, with faster time-to-value.
