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Enterprise Connect - 2022

Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022

In the column to the left, please look under PASS TYPE, and:

  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you’re planning to attend Virtually, please click "Entire Event Virtual" and/or Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

Sponsored Session: How Excellent Conversations Optimize Customer Experience, Today and Tomorrow

Lonnie Johnston  (Sr. Vice President of Customer Success, Balto)

Location: Osceola 1

Date: Tuesday, March 22

Time: 1:30 pm - 2:15 pm

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando - Get your pass now!

Session Type: Sponsored Session

Vault Recording: TBD


How Excellent Conversations Optimize Customer Experience, Today and Tomorrow
Today’s contact center is not your parent’s contact center. New technologies have transformed the conversation, literally, and have shaped what the customer experience even is. The pandemic has catalyzed this transformation, permanently shifting the customer journey in a way that makes excellent conversations more critical now than ever before.

Join Lonnie of Balto, to learn how human-AI interaction and a focus on people are improving agent conversations in the contact center of today, and peer into the looking glass of what’s to come in the contact center of 2030.