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Enterprise Connect - 2022

Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022

In the column to the left, please look under PASS TYPE, and:

  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you’re planning to attend Virtually, please click "Entire Event Virtual" and/or Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

Sponsored Session: The Value of Connecting Your Voice and Digital Channels on a Single Platform

Tony Flores  (Product Management Director, Service Cloud, Salesforce)

Kelvin Lam  (Lead Solution Engineer, Service Cloud, Salesforce)

Randy Hand  (Senior Manager Strategic Partnerships, AWS)

Location: Osceola 1

Date: Monday, March 21

Time: 3:00 pm - 3:45 pm

Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando - Get your pass now!

Session Type: Sponsored Session

Vault Recording: TBD


Digital-first interactions are here to stay, but the phone remains customers’ preferred channel for complex inquiries. In order to deliver a seamless, personalized customer experience across all touch points, these channels need to be connected on a single platform and integrated with customer data. Hear from Salesforce and AWS about the value and ROI of connecting your digital and voice channels.