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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.


Sponsored Session: Unlock Your Contact Center Potential: How Branded Calling Gives Agents and Customers a Better Experience

Michael Coleman  (VP, Sales, First Orion)

Location: Sun C

Date: Tuesday, March 28

Time: 1:30 pm - 2:15 pm

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!

Session Type: Sponsored Session

Vault Recording: TBD

First Orion

The future of the phone call is branded – and it’s creating better experiences for both customers AND call centers. When contact centers brand their outbound calls with the company’s name, customers answer ready to do business. Branded calling gives customers a clear view of who’s calling, setting your agents up for success, increasing efficiency and boosting the bottom line. In this presentation, we’ll tell you what branded calling is, how it works, and how call centers are using it right now.

- How branded calling creates a better customer experience, improving both trust and loyalty with your customers
- What results contact centers see after integrating branded calling, from increased answer rates to better engagement.
- How a more efficient contact center can mean happier agents and less turnover