Sponsored Session: Unlock Your Contact Center Potential: How Branded Calling Gives Agents and Customers a Better Experience
Michael Coleman (VP, Sales, First Orion)
Location: Sun C
Date: Tuesday, March 28
Time: 1:30 pm - 2:15 pm
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!
Session Type: Sponsored Session
Vault Recording: TBD
The future of the phone call is branded – and it’s creating better experiences for both customers AND call centers. When contact centers brand their outbound calls with the company’s name, customers answer ready to do business. Branded calling gives customers a clear view of who’s calling, setting your agents up for success, increasing efficiency and boosting the bottom line. In this presentation, we’ll tell you what branded calling is, how it works, and how call centers are using it right now.
Takeaways:
- How branded calling creates a better customer experience, improving both trust and loyalty with your customers
- What results contact centers see after integrating branded calling, from increased answer rates to better engagement.
- How a more efficient contact center can mean happier agents and less turnover
