Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Sponsored Session: Workforce AI: Tomorrow's Contact Center Today

Ben Varela (Principal Solutions Consultant, Aspect)

Location: Osceola 1

Date: Monday, March 18

Time: 2:15pm - 3:00pm

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference - Get your pass now!

Track: Open to All, AI & Speech Technologies

Session Type: Free Education

Vault Recording: TBD

Aspect

In today’s digital world, Artificial Intelligence (AI) is rapidly making its way into the mainstream. More than 77 percent of Americans use smartphones, and personal assistants like Alexa, Siri and Google Home are revolutionizing our homes . Now it’s time to leverage AI on a larger scale: as a solution that intelligently automates workforce operations and is designed to solve contact center problems. Join us as we discuss how AI and automation can vastly improve employee productivity, increase team engagement and ultimately boost your organization’s bottom line. We’ll take a deep dive into the technology’s future, realistically address its present applications and take the “driverless contact center” for a spin.

Watch a synced recording of this session

Presentation File

Mon_Osceola_1_2.pdf