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Team Collaboration Growing Pains

Zeus Kerravala (Principal Analyst, ZK Research)

Lorrissa Horton (Vice President and General Manager – Webex Teams, Cisco)

Scott Van Vliet (CVP, Microsoft Engineering, Microsoft)

Christina Kosmowski (VP, Global Customer Success, Slack)

Location: Osceola A

Date: Monday, March 18

Time: 9:00am - 9:45am

Pass Type: Entire Event - Get your pass now!

Track: Team Collaboration Tools & Workspaces

Technical Level: Medium

Session Type: Conference

Vault Recording: TBD

Audience Level: Medium

Team Collaboration promises exciting new possibilities for helping workgroups collaborate more effectively—but the migration hasn’t been without challenges. In the past year, major outages hit both Slack and Cisco Webex Teams. Meanwhile, many Microsoft customers have had to adjust their Skype for Business roadmap to accommodate accelerating plans for the transition to Microsoft Teams. And almost every large enterprise has to deal with the reality that it probably has multiple such applications already in use, whether officially sanctioned or not. Given these challenges, what do you need to be doing to make sure that, when Team Collaboration systems become the default application for most or all of your knowledge workers, systems will be enterprise-grade and truly production-ready? In this session, a leading analyst will be joined by a panel of vendor experts to discuss the problems, pitfalls, and solutions. You’ll come away better able to deal with the challenges we’re seeing emerge in Team Collaboration systems.

KEY QUESTIONS:
* What are vendors doing to ensure the robustness of Team Collaboration systems? Why have there been major outages in some systems?
* How should your evaluation of a Team Collab system’s robustness inform your plans for rolling it out in a production environment?
* What should you be doing to keep your Team Collab users connected? Are best practices emerging for system resiliency?
* How do you deal with a multivendor Team Collab environment? What prospects are there for interoperability, or at least interworking?

Watch a synced recording of this session (Password is required and provided on-site and in daily emails to Conference registrants only)

Presentation File

MON_Osceola_A_0900_EC_Team_Collab_Session_Kerravela_w.pdf