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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.


Teams Voice: Options, Issues, and Opportunities

Kevin Kieller  (Co-Founder, enableUC)

Location: Sun A

Date: Tuesday, March 28

Time: 8:00 am - 8:45 am

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando - Get your pass now!

Session Type: Session

Track: Collaboration Platforms

Vault Recording: TBD

For many organizations, adding call control and Private Branch Exchange (PBX) capabilities to Microsoft Teams makes sense, and helps support hybrid work. However, there are multiple voice options for a Teams deployment, each with its own pricing, limitations, and opportunities. Whether you’re evaluating Operator Connect, Direct Routing, or other voice options, this in-depth session, led by one of the industry's top experts on Microsoft communications systems, is designed to help you succeed with Teams voice. You'll come away with a clear picture of exactly what the options are, what factors may affect your choices, and how to fit your Teams voice strategy into your larger communications environment.


  • What is included and not included with Teams Phone System
  • PSTN options: Calling Plans, Direct Routing, Operator Connect, Operator Connect Mobile
  • Details on advanced voice capabilities such as auto attendants, call queues, shared line appearance
  • Best practices for voice implementation
  • Common gotchas
  • Considerations for ongoing management