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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

The 2022 Budget: How to Get More Spend for Your Call Center


Chris Sorensen  (SVP of Sales, Hiya)

Date: Monday, September 27

Time: 4:15pm - 4:45pm

Session Type: Virtual Sponsored Session

Vault Recording: TBD


Data is your biggest asset when making a compelling business case for additional budget. With competing internal priorities and more opportunities than ever before to invest in alternate communication channels (like SMS, email and chat), comprehensive data analysis efforts are imperative in building your case for additional call center spend.
Join us on to learn about this data and how you can:
  • Utilize insights on your customers to optimize your contact strategy
  • Increase contact rates & quality connections
  • Get more budget for your call center