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The AI Playbook: When and Where to Use AI Agents, LLM, and RAG for CX Success

Bailey Backal  (Product Marketing Manager, Five9)

Sarika Prasad  (Director, Product Marketing, Five9)

Location: Solution Spotlight Theatre - Expo Hall, Booth 1501

Date: Wednesday, March 19

Time: 1:00 pm - 1:20 pm

Pass Type: Premium, Standard, Expo Plus, Training

Session Type: Sponsored Session

Vault Recording: TBD

Five9

AI can transform CX, but success depends on when and where it’s applied. Many organizations struggle to cut through the hype and identify use cases that deliver real value.
In this session, we’ll demo a structured, data-driven approach to AI adoption. With Five9 Genius AI, we help build a clear roadmap, pinpoint high-impact automation opportunities, and deploy custom AI solutions tailored to your business needs. Learn how AI Agents, LLMs, and RAG can elevate CX—from automation to personalization—without the guesswork.