Enterprise Connect - 2022

Market and environmental forces are changing the buying motion for cloud-based communications, collaboration, and customer experience solutions. The market is maturing, naturally leading to a few large players. This is driving the current wave of consolidation in the industry as well as focusing critical strategic decisions for enterprises going forward. While most organizations will commit to a primary "internal" communications solution, many may rely on a secondary solution for communicating outside their organization. Whether for frontline, customer experience, or just differentiating internal from external, multi-vendor video and meeting communications is an increasing business necessity.

In this two-part session, we will examine four of the largest and best positioned UCaaS vendors: Cisco Webex, Microsoft Teams, Zoom Meetings and Phone, and RingCentral MVP.

Three major topics will be addressed:

1. How do these four vendors compare one with another?
2. Which differentiators between them are most relevant for your organization and your unique requirements?
3. What is our prediction of where this market is headed over the next five years?

Key Takeaways

In this session, you will learn the following:

1. The new sales and buying motions in the market.
2. Differentiators in the “collaboration suites” these vendors offer.
3. How the vendors handle and manage “events” of all sizes, from one-on-one video calls to large-scale virtual events.
4. What a customer experience center (i.e., contact center) integration looks like for each vendor.
5. Which adjacencies beyond simple collaboration each vendor is pursuing.
6. How each vendor enables workflow processes.
7. How competitive is each vendor’s pricing.
8. Where this market is going to be in five years.

Presentation File

TUE_1400_Sun_A_EC22_CMRZ_Master_v5.pdf