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The Collaborative Contact Center: A New Approach to Enterprise Customer Service

Terence Chesire  (Senior Director, Product Management, ServiceNow)

Date: Monday, August 3

Time: 3:00pm - 3:30pm

Session Category: Sponsored Sessions

Vault Recording: TBD

Gold Sponsor

It's been widely accepted that companies now are competing not on price or features but on experience. The question is, how do you deliver a customer experience that drives fierce customer loyalty? ServiceNow customers are finding behind every great experience is a great workflow. Digital workflows make proactive service possible, connect the contact center to other teams to resolve issues, and automate self-service solutions for their customers. Attend this session to learn why a next-level customer experience is needed, what's possible today, and what's coming in the future.

Video of this session is available on demand within the Swapcard platform for registered users. Free registration is open through December 2020.