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The Collaborative Contact Center: A New Approach to Enterprise Customer Service

Terence Chesire  (Senior Director, Product Management, ServiceNow)

Date: Monday, August 3

Time: 3:00pm - 3:30pm

Session Category: Sponsored Sessions

Vault Recording: TBD

Gold Sponsor

It's been widely accepted that companies now are competing not on price or features but on experience. The question is, how do you deliver a customer experience that drives fierce customer loyalty? ServiceNow customers are finding behind every great experience is a great workflow. Digital workflows make proactive service possible, connect the contact center to other teams to resolve issues, and automate self-service solutions for their customers. Attend this session to learn why a next-level customer experience is needed, what's possible today, and what's coming in the future.