Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

The Collaborative Contact Center: A New Approach to Enterprise Customer Service

Terence Chesire  (Senior Director, Product Management, ServiceNow)

Date: Monday, August 3

Time: 3:00pm - 3:30pm

Session Category: Sponsored Sessions

Vault Recording: TBD

ServiceNow
Gold Sponsor

It's been widely accepted that companies now are competing not on price or features but on experience. The question is, how do you deliver a customer experience that drives fierce customer loyalty? ServiceNow customers are finding behind every great experience is a great workflow. Digital workflows make proactive service possible, connect the contact center to other teams to resolve issues, and automate self-service solutions for their customers. Attend this session to learn why a next-level customer experience is needed, what's possible today, and what's coming in the future.