Terence Chesire (Senior Director, Product Management, ServiceNow)
Date: Monday, August 3
Time: 3:00pm - 3:30pm
Vault Recording: TBD
It's been widely accepted that companies now are competing not on price or features but on experience. The question is, how do you deliver a customer experience that drives fierce customer loyalty? ServiceNow customers are finding behind every great experience is a great workflow. Digital workflows make proactive service possible, connect the contact center to other teams to resolve issues, and automate self-service solutions for their customers. Attend this session to learn why a next-level customer experience is needed, what's possible today, and what's coming in the future.