Susy Liem (VP of Product Management, Avaya)
Chas Bowman (Senior Manager, Twilio)
Brian Gilman (Vice President, Product Marketing, Vonage)
Steve Wood (VP of Product, Developer Platform, Slack)
Sangeeta Walsh (Senior Director, Product Marketing, RingCentral)
Zeus Kerravala (Founder and Principal Analyst, ZK Research)
Date: Wednesday, September 29
Time: 12:45pm - 1:30pm
Track : Embedded Communications & APIs
Session Type: Virtual Conference Session
Vault Recording: TBD
A composable enterprise is highly agile, quickly able to adapt to changes in the business landscape to achieve — and sustain — market leadership. It does this with on-the-fly assembly of bespoke business applications that support key initiatives and deliver value outcomes. This term, borne out of the API economy, isn’t new. But, its use in communications has been lagging. Communications platform-as-a-service (CPaaS) providers are looking to change that, and have begun emphasizing the importance for businesses to embrace communications-centric composable apps as a way of delivering better employee and customer experiences.
In this session, a leading communications/collaboration analyst will explain the ins and outs of a composable enterprise, and describe how CPaaS and communications APIs fit in.