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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services.

The Composable Enterprise: What It Is & What Role Communications APIs Can Play


Susy Liem  (VP of Product Management, Avaya)

Chas Bowman  (Senior Manager, Twilio)

Brian Gilman  (Vice President, Product Marketing, Vonage)

Steve Wood  (VP of Product, Developer Platform, Slack)

Sangeeta Walsh  (Senior Director, Product Marketing, RingCentral)


Zeus Kerravala  (Founder and Principal Analyst, ZK Research)

Date: Wednesday, September 29

Time: 12:45pm - 1:30pm

Track : Embedded Communications & APIs

Session Type: Virtual Conference Session

Vault Recording: TBD

A composable enterprise is highly agile, quickly able to adapt to changes in the business landscape to achieve — and sustain — market leadership. It does this with on-the-fly assembly of bespoke business applications that support key initiatives and deliver value outcomes. This term, borne out of the API economy, isn’t new. But, its use in communications has been lagging. Communications platform-as-a-service (CPaaS) providers are looking to change that, and have begun emphasizing the importance for businesses to embrace communications-centric composable apps as a way of delivering better employee and customer experiences.

In this session, a leading communications/collaboration analyst will explain the ins and outs of a composable enterprise, and describe how CPaaS and communications APIs fit in.


  • Understand what a composable enterprise is, and the value it can provide your organization
  • Discover what role communications-centric APIs play in a composable enterprise
  • Learn about the value of low-code/no-code platforms in building a communications-centric composable enterprise
  • Find out what CPaaS providers are doing to support the composable enterprise