Karla Nussbaumer (Head of Technical Marketing , Twilio)
Michael Bode (Solutions Architect for Contact Center, Twilio)
Date: Monday, September 27
Time: 10:15am - 10:45am
Session Type: Virtual Sponsored Session
Vault Recording: TBD
2020 has transformed the customer engagement experience in several ways. For some companies, their customer engagement experience moved to a new digital approach, adding new communication channels such as video to quickly communicate with their customers. For others, the increase of automation and self-service tools were used. The engagement is different for each customers and companies are looking for new ways to communicate solutions to adapt while offering deeper personalization to improve customer satisfaction. So, how do you create the engagement that matters for your business in a digital era? Join us, where we will talk about how the customer engagement is changing and how Twilio Flex can help create differentiation while solving your dynamic business needs beyond the contact center.