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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

The Customer Engagement Etiquette: Transformation That Goes Beyond Your Contact Center


Karla Nussbaumer  (Head of Technical Marketing , Twilio)

Michael Bode  (Solutions Architect for Contact Center, Twilio)

Date: Monday, September 27

Time: 10:15am - 10:45am

Session Type: Virtual Sponsored Session

Vault Recording: TBD


2020 has transformed the customer engagement experience in several ways. For some companies, their customer engagement experience moved to a new digital approach, adding new communication channels such as video to quickly communicate with their customers. For others, the increase of automation and self-service tools were used. The engagement is different for each customers and companies are looking for new ways to communicate solutions to adapt while offering deeper personalization to improve customer satisfaction. So, how do you create the engagement that matters for your business in a digital era? Join us, where we will talk about how the customer engagement is changing and how Twilio Flex can help create differentiation while solving your dynamic business needs beyond the contact center.