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The CX Goldmine: How UCaaS & CCaaS Consolidation Drives New Revenue

Gidi Adlersberg  (Business Line Manager, Voca CIC, Audiocodes)

Miriam Murad  (Director of AT&T Business Unit, Audiocodes)

Michael Georgevich  (AT&T Partner Solutions (Ecosystem), Microsoft Co-Sell, Cloud Voice for MS Teams, AT&T)

Location: Enterprise Case Study Theatre - Booth 1235

Date: Tuesday, March 18

Time: 3:00 pm - 3:25 pm

Pass Type: Premium, Standard, Expo Plus, Training

Session Type: Sponsored Session

Vault Recording: TBD

Audiocodes

Enterprises are increasingly looking to Microsoft Teams as the foundation for their customer experience strategy.

With 43% of 251-1000 agent contact centers integrating Teams—many with over 60% of their agents—organizations are prioritizing Teams-powered CCaaS to connect agents with back-office experts while minimizing their tech stack. For partners with an existing UC install base, this presents a unique opportunity to drive new revenue.

Now is the time to tap into the CX goldmine and maximize the value of your customers’ existing investments. Join Gidi Adlersberg (AudioCodes) and Michael Georgevich (AT&T) for a fireside chat on how AudioCodes Voca CIC and AT&T Cloud Voice handle UCaaS and CCaaS consolidation.