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The CX Reframe: Planning for the New Normal of the Contact Center

Kieran King  (Senior Vice President of Customer Success , Talkdesk)

Date: Monday, August 3

Time: 11:00am - 11:30am

Session Category: Sponsored Sessions

Vault Recording: TBD

Gold Sponsor

Kieran King, Senior Vice President of Customer Success Talkdesk, will discuss how business leaders should approach the new realities facing contact centers and the customer experience. With 50% of the US workforce now operating remotely, it’s time to reimagine the customer journey and employee engagement. Come listen to Kieran share research findings from our Business Continuity Survey, and a 5-step CX Reframe plan to keep your customers connected and engaged.

Video of this session is available on demand within the Swapcard platform for registered users. Free registration is open through December 2020.