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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

The experience equation: CX + EX = Accelerated growth


Mayur Pitamber  (Director, Product Marketing, 8x8)

Date: Monday, September 27

Time: 11:45am - 12:45pm

Session Type: Video Discussion Group (Virtual)

Vault Recording: TBD


Digitally transformed organizations tie together employee and customer experiences. Studies reveal that top-performing companies incorporating customer experience (CX) into daily workflows outperform rivals in many essential areas, including customer loyalty and revenue. Likewise, businesses with highly motivated teams are more successful than those with lower engagement. However, to build great employee experiences (EX), organizations must equip their workforce with the right digital tools to do their best work, reach their full potential and accelerate business growth.

So how do you reimagine employee and customer experiences?

Join 8×8 Product Marketing Director Mayur Pitamber and as he leads an expert panel discussion to examine how integrated customer and employee communication tools bring CX and EX together to boost revenue, customer ratings, and cost savings. Panelists include: Lisa DeLapo, Director of Information and Instructional Technology at Union School District; Cecil Lawson, Information Technology Manager for the City of Campbell; and Tim Swingler, Senior Director of IT Technical Services at Utz Quality Foods.