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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

The Future of Customer Engagement, Where Are Contact Centers Today?


David Worley  (Product Marketing Manager, Twilio)

Date: Monday, September 27

Time: 3:00pm - 4:00pm

Session Type: Video Discussion Group (Virtual)

Vault Recording: TBD


There has been so much change that has occurred around the world at such a quick pace and that has forced change in the way businesses interact with their customers, along with operational changes. At the same time consumers have also shifted their expectations on how they want to interact, and developing stronger relationships with brands is key to maintaining a successful ongoing relationship. So what are contact centers doing today? Where do they want to go? How are they going to get there?

Please join us for a virtual and interactive roundtable discussion where we will address those questions and many more. We look forward to interacting with the participants, understanding what they are facing, and sharing successful use cases we have seen implemented across industries.