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Enterprise Connect Schedule Viewer

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In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
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Click on session titles for full session descriptions. All times noted are in EST.

 

The Future of the Platform and Conferencing Provider

Ira Weinstein  (Founder & Managing Partner, Recon Research)

Date: Wednesday, March 29

Time: 2:00 pm - 2:45 pm

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando - Get your pass now!

Session Type: Session

Track: Video Collaboration & A/V

Vault Recording: TBD

The platform providers -- Microsoft, Cisco, Zoom, and others – became ubiquitous video meeting providers during the pandemic. These players kept business flowing when we needed them the most. But where do they go next, and what does that mean for you?

In this session, a leading industry analyst and panel of experts will discuss the key issues platform providers must tackle to enable the next generation of conferencing services.

During this session, we'll hit topics like future business and sales models; addressing interoperability; video-enabling new use cases (telehealth, tele-justice, etc.); the role of AI, adding value before and after meetings, and more. You'll come away with a clearer understanding of how the providers are positioning themselves, and how this will affect the choices open to you.

Takeaways:

  • With features commoditizing so quickly, how will the conferencing providers differentiate their offerings?
  • Where will we see the most useful innovation–Visual collaboration? Webcasting / events? Customer experience? Enterprise video? Other areas?
  • How will providers' services integrate and interoperate with one another? Will partnerships focus on video, or will cross-platform chat and whiteboard become possible?
  • Most providers are more than happy to sell directly to end-user customers. Given this, what is the future role of the AV or IT channel partner in enterprise conferencing and collaboration?
  • How will conferencing providers help enterprises better leverage their collaboration data (transcriptions, recordings, usage trends, poll information, sentiment data, sensor data, meeting notes, agendas, attachments, whiteboard content, etc)?
  • What are the providers' R&D priorities? Where are they investing to add value tomorrow? How will customers benefit from these investments?