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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

The Impact of AI on Communications: How it started vs. How it’s going


Brian Gilman  (Vice President, Product Marketing, Vonage)

Noam Fine  (Senior Director of Application Engineering, Vonage)

Date: Tuesday, September 28

Time: 1:30pm - 2:00pm

Session Type: Virtual Sponsored Session

Vault Recording: TBD


Augmenting human intelligence with artificial intelligence has the potential to help businesses take their digital transformation efforts to the next level. Whether voice bots, speech analytics, intelligent routing, or virtual assistants, AI promises to deliver an exceptional customer journey and a more efficient employee experience (CX).

But many companies are still falling prey to the implementation of AI for AI’s sake. AI has matured and its many use cases have the power to solve and address any number of challenges and pain points.

In this fireside chat, Vonage’s VP of Product Marketing Brian Gilman and Senior Director of Application Engineering Noam Fine will discuss the legacy of AI in the business space and its roadmap for the future, demystifying its many forms and impact on communications as a whole.

Attendees will learn:

  • How to think about AI holistically and not just as an individual tool
  • How AI can enhance every stage of the customer lifecycle and drive insights for future interactions
  • The importance of maintaining the human element alongside with AI to create a perfect balance when it comes to CX
  • How AI is driving business value and improved business results, and what investments in frontier technology businesses should consider moving forward