The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.
Brian Gilman (Vice President, Product Marketing, Vonage)
Date: Tuesday, September 28
Time: 4:00pm - 4:20pm
Session Type: Virtual Sponsored Session
Vault Recording: TBD
As hybrid working trends emerge and the focus on customer experience and engagement continues to grow, we will continue to see increased demand for integrated, embedded, personalized, and programmable capabilities. Video, Messaging, Verification, Chat - the ability to connect across any channel from anywhere will be a key driver in the future of work.
Regardless of the model a company will leverage in the short and long term, it’s clear that the need for flexibility in working is an employee expectation. As businesses return to the office or transition into a hybrid work environment, flexibility, connections, and engagement through business communications technology will be a foundational piece of business strategy.
Work from anywhere has become the new standard and will be a driver of employee engagement and business outcomes. Similar to employee expectations to work from anywhere, today’s consumer expects to interact with businesses in the manner they choose - and businesses must have the tools in place to enable their employees to make meaningful connections with customers.
As we shift to a hybrid environment in a post-COVID world, businesses are challenged to compete on customer experience in the new modern workplace - supporting a hybrid employee base while continuing to deliver intuitive, flexible customer journeys.