Enterprise Connect Schedule

In the new era of AI, organizations are harnessing rich conversation data to fuel a new generation of AI-powered communications. Voice data is becoming a goldmine of insights that can transform businesses. From the table-stakes of transcriptions and summaries to the emergence of advanced, multimodal AI Agents, this keynote will highlight the key trends in the industry and various use cases from the latest innovations.

We'll explore how voice data, when properly leveraged, can help businesses build better products, significantly improve customer satisfaction, and create unique differentiators for growth. This session will delve into how prior generations of IVR voice automation are being augmented by the emergence of new advancements in voice AI, enabling the handling of complex requests, automation of tasks, orchestration of business processes, and triggering of actions.

Join us for a look at the future of business communications where every conversation becomes a valuable data point, driving continuous improvement and strategic growth.