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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services.

The New Voice Technologies: How Speech, AI Are Creating New Value for Enterprises


Jon Arnold  (Principal, J Arnold & Associates)

Date: Tuesday, September 28

Time: 12:30pm - 1:15pm

Track : Practical AI

Session Type: Virtual Conference Session

Vault Recording: TBD

Talk is no longer cheap, and with today’s speech technologies, conversations are becoming a valuable form of currency. This session will explore the latest use cases for speech technology in the workplace, and how they are distinct from applications in the contact center and our personal lives. As enterprises adapt to the hybrid work model, and as contactless interaction becomes normalized, the value of voice only increases. This session will provide a roadmap for technology leaders to follow, along with a look at current trends.

• Leading trends showing why voice is growing in new ways
• The current state of AI and speech technologies
• Enterprise-based use cases where speech technology brings new value
• How AI-driven speech applications are making workers more productive and teams more effective
• What IT leaders need to know to make good investment decisions with speech technologies for the enterprise