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EC Theater 100: The Power of Machine Learning—Changing the Way You Interact with Customers AND Employees

Cameron Weeks (CEO, Edify)

Location: Enterprise Connect Theater 100

Date: Monday, March 30

Time: 5:10pm - 5:30pm

Pass Type: WorkSpace Connect Summit, Expo Plus - Get your pass now!

Track: Open to All

Vault Recording: TBD

There are many nuances and attributes to artificial intelligence (AI) and its litany of subsets — including machine learning (ML). While AI gets all the pomp and circumstance, most of what we call AI is really ML. The distinction matters, especially when it comes to how machine learning can transform the way you engage customers, as well as the way you work with your own employees and contact center agents to streamline operations and the customer experience. This session explores:

  • What AI and ML are
  • Why ML is critical to any sound customer experience strategy
  • How you can begin to leverage the customer-facing and internal benefits of ML right now.
  • ML can be a true powerhouse when deployed intelligently. Join us to learn how this technology can make your business work smarter.