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There are many nuances and attributes to artificial intelligence (AI) and its litany of subsets â€” including machine learning (ML). While AI gets all the pomp and circumstance, most of what we call AI is really ML. The distinction matters, especially when it comes to how machine learning can transform the way you engage customers, as well as the way you work with your own employees and contact center agents to streamline operations and the customer experience. This session explores:
What AI and ML are
Why ML is critical to any sound customer experience strategy
How you can begin to leverage the customer-facing and internal benefits of ML right now.
ML can be a true powerhouse when deployed intelligently. Join us to learn how this technology can make your business work smarter.