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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

The Time Is Now: The Contact Center Is at the Heart of a Unified-CXM Strategy


Grad Conn  (Chief Experience Officer, Sprinklr)

Date: Monday, September 27

Time: 9:30am - 10:00am

Session Type: Virtual Sponsored Session

Vault Recording: TBD


Join Sprinklr's Chief Experience Officer, Grad Conn, as he talks about how customer care has evolved from a post purchase "service" to an integral part of the entire customer journey, inclusive of marketing and sales teams. Hear how contact centers are revolutionizing their company’s Unified-CXM strategy using AI to analyze and learn from vast amounts of both public and private experience data. See how this gives organizations the right foundation to shift their strategy from a reactive, voice centered approach to a digital-first, proactive approach that lets them turn service into a revenue driver at scale.