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The Top Collaboration Compliance & Privacy Issues - And How to Address Them

Sorell Slaymaker  (Principal Consulting Analyst, TechVision Research)

Location: Sun C

Date: Monday, March 25

Time: 10:00 am - 10:45 am

Pass Type: 4-Day Conference Pass - Get your pass now!

Session Type: Breakout Session

Track: Security & Compliance

Vault Recording: TBD

With compliance, privacy, and security issues proliferating in the communications/collaboration CX space, enterprise decision-makers face myriad specific challenges. In this session, a leading analyst expert on privacy and compliance will present you with the top issues that enterprises must be aware of and prepared to deal with. The issues to be addressed in this session:
  • How do regulations around archiving/retention and discoverability differ for real time voice/video communications versus written email, texts, and memo communications?
  • How do such regulations vary in different global regions?
  • What role is HR playing when it comes to virtual office and video communications, such as mandating company approved video backgrounds and/or filters, using virtual assistants to help tune/correct/train incorrect meeting behavior or conversations, and leveraging recordings when inappropriate behavior is reported?
  • What issues have already been cited in lawsuits?
  • What privacy/compliance standards should you mandate from your UCaaS provider?
  • Vendors including Microsoft are offering additional security and compliance features, but often at an additional cost. Will this change and should enterprises negotiate/demand these features in their standard licenses?
  • What rules/regulations will enterprises need to be aware of with their chatbots when interacting with customers?