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The Top 7 Collaboration Compliance & Privacy Issues - And How to Address Them

Sorell Slaymaker  (Principal Consulting Analyst, TechVision Research)

Date: Monday, March 25

Time: 10:00 am - 10:45 am

Pass Type: 3-Day Conference Pass, 4-Day Conference Pass - Get your pass now!

Session Type: Breakout Session

Track: Security & Compliance

Vault Recording: TBD

With compliance, privacy, and security issues proliferating in the communications/collaboration CX space, enterprise decision-makers face myriad specific challenges. In this session, a leading analyst expert on privacy and compliance will present you with the top 7 issues that enterprises must be aware of and prepared to deal with. The issues to be addressed in this session:
  • How do regulations around archiving/retention and discoverability differ for real time voice/video communications versus written email, texts, and memo communications?
  • How do such regulations vary in different global regions?
  • What role is HR playing when it comes to virtual office and video communications, such as mandating company approved video backgrounds and/or filters, using virtual assistants to help tune/correct/train incorrect meeting behavior or conversations, and leveraging recordings when inappropriate behavior is reported?
  • What issues have already been cited in lawsuits?
  • What privacy/compliance standards should you mandate from your UCaaS provider?
  • Vendors including Microsoft are offering additional security and compliance features, but often at an additional cost. Will this change and should enterprises negotiate/demand these features in their standard licenses?
  • What rules/regulations will enterprises need to be aware of with their chatbots when interacting with customers?