Enterprise Connect Schedule

The University of Central Florida sees itself as a “corporation that supports education,” and so its IT team of over 300 approaches its work much like a corporate enterprise would, providing needed technology capabilities to police, medical, hospitality, and many other functions across its 4 campuses. Now UCF is embarking on a strategy for taking bold technology steps to support key initiatives tied directly to growth. These initiatives include deploying CX technology beyond the contact center, to help counselors communicate with their assigned students more efficiently, to meet key metrics around student success targets. While the specific effort is education-related, the technology strategy is highly transferable across verticals to any enterprise seeking to connect customers or employees. In this session, you’ll get a ground-up look at how UCF is building its communications technology strategy to meet its business needs and goals. You’ll come away with real-life lessons as well as ideas for how you can think bigger about the role of technology in your enterprise’s strategy.