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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Top 5 Practical Uses for In-meeting AI to Improve Experience


Chris Rowen  (VP of Engineering, Collaboration AI at Cisco)

Jeff Smith  (Head of Zoom Rooms, Zoom)

David Danto  (Director of UC Strategy and Research, Director of Emerging Technology Interactive Multimedia & Collaborative Communications Alliance, Poly)


Craig Durr  (Senior Analyst, Wainhouse Research)

Date: Monday, September 27

Time: 5:00pm - 5:45pm

Track : Practical AI

Session Type: Virtual Conference Session

Vault Recording: TBD

In the hybrid-work future, enterprises will aim to improve the experience of meetings for all participants, whether remote or on video or, more likely, a combination within the same meeting. AI can support many features meant to achieve this goal of better meetings, but how much of it is really practical and cost-effective? In this session, a leading industry analyst will describe 5 applications of in-meeting AI that could make meetings better—such as the ability to count people in a room and act on the information, or to apply sentiment analysis to meeting discussions. He’ll then lead a discussion with technology providers to examine how practical such applications are, both in a technology sense and in terms of real-world usefulness and user acceptance. You’ll leave this session with a clearer understanding of which AI-driven functions you should prioritize as you look for ways to improve the meeting experience for your end users and IT administrators.


  • What is the state of the art for AI-driven functions for meetings? What features are being deployed already, and how effective are they?
  • What AI-driven capabilities are vendors likely to be adding to their conferencing/meeting software and hardware, and how beneficial are these likely to be?
  • How can AI be used to improve management tools for IT administrators? How might these tools and features be integrated with existing IT and facility management systems?
  • Will there be an ROI calculation around new AI-driven meeting capabilities, or will they primarily come to market as features that vendors add onto their platforms as differentiators?