Robin Gareiss (CEO & Principal Analyst, Metrigy)
Date: Monday, September 27
Time: 9:15am - 10:00am
Pass Type: Entire Event
Track : Contact Center & Customer Experience
Session Type: Conference Breakout Sessions
Vault Recording: TBD
“Artificial intelligence” has become a catch-all term used to describe dozens of CX applications. These applications range from chatbots to language translation to sentiment analysis to intelligent routing. But which ones are delivering the most business success?
In this session, a leading customer experience analyst will explore what types of AI companies are using to improve their customer experience and which are delivering the best ROI. For example, Metrigy research shows organizations using AI-based intelligent routing are seeing a 16% decrease in operational costs and a 42% improvement in customer ratings. How are organizations finding this level of success, and what are the necessary steps toward achieving it?