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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

UCaaS and CCaaS as Part of a Whole Cloud Strategy


Craig Walker  (CEO and Founder, Dialpad)

Amrit Chaudhuri  (Chief Marketing Officer, 8x8)


Robert Harris  (President, Communications Advantage, Inc. | Audit the Cloud)

Date: Tuesday, September 28

Time: 3:30pm - 4:15pm

Track : Unified Communications & UCaaS

Session Type: Virtual Conference Session

Vault Recording: TBD

You have decided to move to a cloud communications strategy, but which cloud will it be? Knowing more about your UCaaS/CCaaS vendor’s environment can help you to avoid quality issues, save money, and leverage next generation cloud services, such as data analytics and AI. This deeper understanding may also help you find ways to link your cloud communications environment to your enterprise’s broader cloud strategy. In this session, a consultant with expertise in cloud services will teach you how to get up close and personal with your cloud services, and he’ll leave you with concrete action steps you can take in order to have a closer, more holistic understanding of these services and how to optimize them for communications and beyond.


  • Understand the major cloud vendor environments, regions and reliability, and how these impact UCaaS performance, including:
    • How they leverage the cloud to create resiliency
    • Integrating data into an analytics system
    • Leveraging Cloud regions for a low latency global deployment
    • Exporting call records and recordings to a customer’s Storage Area Network
    • Expanding retention and real time access to quality monitoring data / * Learn how to save money by integrating Cloud Communications into your enterprise backup and storage strategy.
  • Learn how to get the most out UCaaS/CCaaS by taking a holistic view of your enterprise cloud applications