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UCaaS Migration Success Stories: How Businesses Enhanced User Experience

Steve Jarusinsky  (Principal UC Engineer, Keurig Dr. Pepper)

Steven Carroll  (Chief Information Officer, Saint Leo University)

Beth English  (Principal, EE and Associates)

Melanie Totcky  (VP, Director Network Engineering – Voice Engineering, Citizens Bank)

Date: Wednesday, March 19

Time: 2:00 pm - 2:30 pm

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Collaboration Platforms & UC

Vault Recording: TBD

A UCaaS migration still comes with multiple technical challenges -- number porting, network reliability, integration, security to name just a few. But in addition, enterprise IT pros increasingly want to see more benefits, such as improving the user experience and increasing efficiency for IT. There's also the potential to revisit the enterprise's CX strategy with the move to the cloud. In this session, a panel of enterprise IT pros will share their migration stories -- where they encountered the greatest challenges, how they overcame the obstacles, and how they hope UCaaS can make a difference for both end users and the IT organization. This session will give you a pulse on the state of the UCaaS migration, as well as specific insights to help you as you plan the next generation of your cloud strategy.

Plus, stick around after this half-hour session concludes, and join the Post-Session Networking! The session room will remain open and the speaker will be on hand, along with other attendees, to continue the conversation about UCaaS migration. Don't miss this opportunity to meet and engage with like-minded peers!