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Blair Pleasant (President & Principal Analyst, COMMfusion)
John Antanaitis (VP, Global Portfolio Marketing, Vonage)
Jack Nichols (Vice President of Genesys Cloud Product Management, Genesys)
Ashish Seth (VP Product Management, Customer Experience, RingCentral)
Joseph Walsh (Senior Director, Product Marketing, GoTo)
Location: Sun A
Date: Wednesday, March 29
Time: 3:00 pm - 3:45 pm
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando - Get your pass now!
Session Type: Session
Track: Unified Communications & UCaaS
Vault Recording: TBD
Most cloud communications companies now offer integrated UCaaS and CCaaS services, either as a single-vendor solution or through partnerships. But are enterprises actually leveraging these capabilities? What are the real use cases for these combined services, and are there successful customer examples? In this session, a leading analyst will moderate a panel of subject matter experts to help you understand the state of play—what does the technology enable today and what's possible in the future; what business cases are being made and how compelling are they; and when we might see larger-scale adoption of UCaaS + CCaaS by enterprises. You'll come away with a better understanding of where we are on the hype-vs.-reality scale.