Diane Myers (Chief Analyst, Enterprise Collaboration, Omdia)
Date: Monday, August 3
Time: 3:30pm - 4:15pm
Standard Conference Sessions
Vault Recording: TBD
Unified communications as a service (UCaaS) is proving invaluable for enterprises needing to support mass numbers of work-from-home employees in the wake of the COVID-19 crisis. But many organizations have yet to still fully move forward with UCaaS. Itâ€™s a tall challenge to evaluate all the options, as the North American UCaaS market is marked by a large and dynamic provider landscape. Mergers and acquisitions continue as providers look to gain scale, new capabilities, and long-term survivability. Despite the consolidation, there are still over 100 providers, including pure-plays, traditional PBX/UC vendors, incumbent operators, cable MSOs, CLECs, ISPs, and system integrators.
In this session, the market analyst for Omdiaâ€™s annual â€śNorth America UCaaS Scorecardâ€ť report will share her evaluations of the top 10 largest providers across a set of criteria: market share, financial stability, market momentum, service development, and service and support. In addition, sheâ€™ll delve into why the top providers are succeeding, what providers just missed the cut, and providers on the horizon that are important to watch.
- Guidance on key criteria for evaluating UCaaS providers
- Understanding of which UCaaS providers rate highest on Omdiaâ€™s scorecard, and why
- Heads-up on which providers, and capabilities, bear watching