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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services.

Understanding the CPaaS Landscape


Jim Burton  (Founder & CEO; Co-founder, C-T Link; BCStrategies)


Savinay Berry  (EVP Product & Engineering, Vonage)

Bob Serr  (Partner GM of Engineering, Microsoft)

Caroline Sutton  (Sr. Director of Enterprise Marketing, Bandwidth)

Hakim Mehmood  (Vice President and General Manager of programmable Voice & Video platforms, Twilio)

Date: Tuesday, September 28

Time: 3:30pm - 4:15pm

Track : Embedded Communications & APIs

Session Type: Virtual Conference Session

Vault Recording: TBD

Over the last few years, the concept of creating innovative communications and engagement applications has been resonating with enterprises, and the idea of Communications Platform as a Service (CPaaS) has slowly been winning over decision makers long steeped in the practice of purchasing pre-packaged legacy solutions. The CPaaS segment, in turn, has attracted dozens of new entrants over the last few years, ranging from startups to established software and cloud providers, as well as network providers.

Join this session for an overview of the benefits of CPaaS, along with the challenges of selecting a CPaaS partner. You’ll come away with the information you’ll need to make sense of the opportunity and select a cloud communications platform that best meets your organization’s needs.


  • Understand the basics of programmable communications, and the types of services available in this model
  • Learn how the CPaaS, UCaaS, and CCaaS segments are converging, and why
  • Discover the different types of CPaaS providers, and the value proposition of each
  • Get the criteria you need to select an appropriate CPaaS partner for your organization