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Enterprise Connect Schedule

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Unlocking the Future of CX – RDI & C3’s AI-Driven Transformation?

Joe Mauk  (Director of Engineering, C3 Technology Advisors)

Austin Lacy  (Global Technology Advisor, C3 Technology Advisors)

Matt Dowd  (President, RDI)

Tom Colligan  (Vice President of the Project Management Office, RDI)

Location: Enterprise Case Study Theatre - Booth 1235

Date: Wednesday, March 19

Time: 2:15 pm - 3:00 pm

Pass Type: Premium, Standard, Expo Plus, Training

Session Type: Sponsored Session

Vault Recording: TBD

Enterprise Connect

Unlocking the Future of CX – RDI & C3’s AI-Driven Transformation

Discover how RDI, in partnership with C3, embraced digital transformation by
moving from an aging contact center platform to an AI-powered solution. This
fireside chat will explore how RDI tackled the challenges of legacy technology,
strategically evaluated new solutions, and implemented cutting-edge AI features to
streamline operations. Learn how RDI’s innovative approach is redefining customer
interactions and agent productivity.

Key Takeaways:
1. Future-Proofing Customer Experience: How RDI selected a solution that
scales with evolving business needs.
2. AI in Action: Real-world examples of how AI-powered agent assistance is
reducing handle time and enhancing customer interactions.
3. Turning Data into Strategy: How RDI is leveraging advanced analytics to gain
actionable customer insights