User Adoption Success Stories and Best Practices

Blair Pleasant (President & Principal Analyst, COMMfusion LLC)

Ken Neimo (VP, Customer Engagement Platforms, Laureate)

Kari Mattek ([email protected], Northwestern Mutual)

Brian Kachel (Senior Director of IT Infrastructure and Operations, Premier Research)

Location: Sun B

Date: Wednesday, March 20

Time: 2:00pm - 2:45pm

Pass Type: Entire Event, Tue-Thu Conference - Get your pass now!

Track: Strategic Leadership

Technical Level: Low

Hot Topics: Organization & Management

Session Type: Conference

Vault Recording: TBD

Audience Level: Low

Enterprises continue to struggle in some instances to drive end user adoption of new UC and collaboration tools. We’ve all heard the recommendations for building internal support—everything from lunch-and-learns to gamification—but what really gets users to embrace the new tools, and what benefits can you claim from these efforts? The best way to answer these questions is to hear from enterprise IT leaders who have successful end user adoption programs under their belts. This session will feature a panel of enterprise executives who will discuss their best ideas, false starts, success stories and best practices, as well as their plans for ongoing success. You’ll come away with a set of ideas tested in the real world and shown to work.

* What are the biggest challenges to end user adoption of new UC and collaboration technologies? What are the best strategies for understanding the biggest obstacles within your own enterprise?
* How does an IT organization develop a plan for user adoption? What ideas sound good in theory but tend not to work in the real world?
* What’s the role of the vendor, service provider, or reseller in a user adoption strategy?
* How do you deal with end user resistance?
* What other organizations outside of IT must you involve in your user adoption plan?