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You can plan your time at Enterprise Connect 2019 by building your schedule (starting in late November), and access it during the show via export to your personal calendar or within the official Enterprise Connect Mobile App (available February 2019).

Technical Levels are defined as:

High Advanced/Expert level: Technology concepts and implementation will be discussed in detail. Assumes fluency with the technology being discussed. Most likely to appeal to practitioners responsible for technology on a day-to-day basis
Medium Intermediate level. Technology concepts and implementation will be discussed, but the focus will be on decision-making and trends around the technology, rather than on the detailed working of the technology itself. Assumes familiarity with technical concepts but not necessarily detailed, hands-on knowledge.
Low Introductory or Business level. Technology concepts and implementation are addressed from a high level if at all, with the focus instead being on markets, industry trends, or leadership strategies in which the technology plays a role. No prior knowledge of the technology is required to understand the discussion.

User Adoption Success Stories and Best Practices

Blair Pleasant (President & Principal Analyst, COMMfusion LLC)

Date: Wednesday, March 20

Time: 2:00pm - 2:45pm

Pass Type: Entire Event, Tue-Thu Conference - Get your pass now!

Track: Strategic Leadership

Technical Level: Low

Hot Topics: Organization & Management

Vault Recording: TBD

Audience Level: Low

Enterprises continue to struggle in some instances to drive end user adoption of new UC and collaboration tools. We’ve all heard the recommendations for building internal support—everything from lunch-and-learns to gamification—but what really gets users to embrace the new tools, and what benefits can you claim from these efforts? The best way to answer these questions is to hear from enterprise IT leaders who have successful end user adoption programs under their belts. This session will feature a panel of enterprise executives who will discuss their best ideas, false starts, success stories and best practices, as well as their plans for ongoing success. You’ll come away with a set of ideas tested in the real world and shown to work.

KEY QUESTIONS:
* What are the biggest challenges to end user adoption of new UC and collaboration technologies? What are the best strategies for understanding the biggest obstacles within your own enterprise?
* How does an IT organization develop a plan for user adoption? What ideas sound good in theory but tend not to work in the real world?
* What’s the role of the vendor, service provider, or reseller in a user adoption strategy?
* How do you deal with end user resistance?
* What other organizations outside of IT must you involve in your user adoption plan?