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Robin Gareiss (CEO & Principal Analyst, Metrigy)
Location: Osceola A
Date: Tuesday, March 28
Time: 3:00 pm - 3:45 pm
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando - Get your pass now!
Session Type: Session
Track: Contact Center/Customer Experience
Vault Recording: TBD
CX leaders have the opportunity to gather an enormous amount of data from contact center, CRM, and other systems to help guide their customer engagement technology and operational decisions. The challenge is analyzing the data and leveraging the findings in the best possible way. In fact, only 26.4% of companies gather, analyze, and act upon their customer feedback. During this session, a leading industry analyst will share recent research findings that will help you understand the opportunities for added insight and improvement that this data offers. You'll come away from this session with specific actions you can take to improve your understanding of the data your systems are generating.