Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022
In the column to the left, please look under PASS TYPE, and:
Click on session titles for full session descriptions. All times noted are in EST.
Robin Gareiss (CEO & Principal Analyst, Metrigy)
Genefa Murphy (Chief Marketing Officer, Five9)
Laura Bassett (Vice President Product Marketing, NICE)
Date: Wednesday, March 23
Time: 12:15 pm - 1:00 pm
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando - Get your pass now!
Track: Contact Center & Customer Experience
Session Type: Virtual Conference Session
Vault Recording: TBD
Nearly everyone has used self-service when trying to get answers from a company. But the experience is often less than stellar. The technologies behind a successful self-service experience are changing and improving rapidly. So if you haven’t updated your self-service infrastructure in the past year, you’re missing out on some measurable improvements.
During this session, we will examine how companies are building great self-service platforms and what success they’re seeing as a result.