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Enterprise Connect - 2022

Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022

In the column to the left, please look under PASS TYPE, and:

  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you’re planning to attend Virtually, please click "Entire Event Virtual" and/or Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

[VIRTUAL] Virtual Sponsored Session: How to deliver rich, conversational service experiences that differentiates your brand

John Finch  (VP, Enterprise Product Marketing , Zendesk)

Date: Tuesday, March 22

Time: 2:15 pm - 3:00 pm

Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando - Get your pass now!

Session Type: Virtual Sponsored Session

Vault Recording: TBD


As businesses are providing service over an ever-growing number of channels, most are stuck piecing together fragmented systems that ultimately stifles productivity throughout the entire organization. Deploying the right technologies, which integrate seamlessly with your existing solutions, provides the data, intelligence, and time-saving automations your teams need to operate effectively and handle complexity at scale.
The future of customer service is conversational and will be fueled by AI and automation. Deliver a human touch at scale by:
• Utilizing AI to serve up in-context help articles directly from your knowledge base
• Initiating conversations and orchestrating bot-to-agent handoffs
• Integrating with 3rd party systems to create unique experiences tailored to your business
Digitally transform your customer experience with the right balance of simplicity and sophistication to align your teams and technology around what matters most—the customer.