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Click on session titles for full session descriptions. All times noted are in EST.
David Myron (Principal Analyst, Omdia)
Date: Tuesday, March 22
Time: 8:00 am - 8:45 am
Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando - Get your pass now!
Track: Contact Center & Customer Experience
Session Type: Virtual Conference Session
Vault Recording: TBD
Enterprises are racing to test and deploy AI-based functions for their contact centers, but just rolling out capabilities with the “AI” label doesn’t guarantee your contact center will actually improve the customer experience it provides or enhance its metrics for success. In this session, a leading industry analyst will present research and real-world examples showing which AI-driven features have delivered positive ROI and improved CX. You’ll come away with a clearer idea of how to prioritize your investments in AI-enabled contact center technology.