Steve Chirokas (Director of Product and Channel Marketing, CallMiner)
Date: Wednesday, August 5
Time: 11:30am - 12:00pm
Vault Recording: TBD
Customer satisfaction and loyalty is determined by how customers feel about interacting with an organization as well as how employees shape the brand experience. In this webinar CallMiner will share primary research on caller value for to ease, effectiveness and emotional considerations within their interactions during the pandemic. Machine learning innovation for emotional insight and discovery of conversational behaviors will also discussed.
Video of this session is available on demand within the Swapcard platform for registered users. Free registration is open through December 2020.