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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services.

Wading Through the Options for Microsoft Teams Direct Routing


Diane Myers  (Chief Analyst, Omdia)

Date: Wednesday, September 29

Time: 8:00am - 8:45am

Pass Type: Entire Event

Track : Unified Communications & UCaaS

Session Type: Conference Breakout Sessions

Vault Recording: TBD

Direct Routing, a bring-your-own-carrier option, has become the most common way for enterprises to connect their Microsoft Teams implementations to the PSTN. With the popularity of Microsoft Teams, a wide array of providers from traditional network operators to pure-play UCaaS providers have jumped into the market offering a wide range of options with hopes of capturing part of the opportunity. So what’s your best option as a buyer? In this session, the industry’s leading analyst for enterprise services will share her research and insights into how the different providers’ Direct Routing offers compare, what you should look for in a service, and how to source this capability alongside your other communications service needs. You’ll come away with a detailed picture of the market for Direct Routing services, and how to navigate it.


  • What is Direct Routing and how does it fit into the various options for Microsoft Teams-PSTN connectivity?
  • Who are the providers offering services based on Direct Routing? How are they positioning against each other in the market?
  • What differentiates the providers’ Direct Routing offerings, and how should you weigh these factors when making a buying decision?
  • How should you evaluate UCaaS and traditional SIP trunking providers’ Direct Routing services in the context of your total telephony picture, and your current service provider relationships?