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What to Do About Voice & Team Collaboration: Real-World Dilemmas, Solved

Beth English (Founder and Principal, EE and Associates)

Date: Wednesday, April 1

Time: 3:00pm - 3:45pm

Pass Type: Entire Event, Tue-Thu Conference - Get your pass now!

Track: Team Collaboration

Vault Recording: TBD

As enterprises begin plotting out their team collaboration adoption strategies, what to do about voice calling often becomes a sticking point. If they haven’t already moved voice communications into the cloud, should they do so in conjunction with a migration to a team collaboration? What if they’re already using a cloud PBX? Should they keep using that service, or instead rely on the voice integration that comes standard with many team collaboration applications? Enterprises that also run contact centers must take those into account, as well. Should they align the voice requirements for their contact center operations with the decision they make around calling and team collaboration, or keep those distinct? And how do mobile clients factor in to all of this?

The options are plentiful, with no universal answer. In this session, a UC consultant discusses what’s driving the decisions around voice calling and team collaboration and shares guidance based on her real-world implementation experiences.

Takeaways:

* Understand the relationship between voice and team collaboration.
* Learn about the various voice calling options for team collaboration.
* Get guidance on how to assess the best way forward for your enterprise.