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Enterprise Connect - 2022

Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022

In the column to the left, please look under PASS TYPE, and:

  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you’re planning to attend Virtually, please click "Entire Event Virtual" and/or Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

Where AI Pays Off in the Contact Center

David Myron  (Principal Analyst, Omdia)

Location: Sun A

Date: Monday, March 21

Time: 8:00 am - 8:45 am

Pass type: Entire Event Orlando - Get your pass now!

Track: Contact Center & Customer Experience

Session Type: Conference Breakout Session

Vault Recording: TBD

Enterprises are racing to test and deploy AI-based functions for their contact centers, but just rolling out capabilities with the “AI” label doesn’t guarantee your contact center will actually improve the customer experience it provides or enhance its metrics for success. In this session, a leading industry analyst will present research and real-world examples showing which AI-driven features have delivered positive ROI and improved CX. You’ll come away with a clearer idea of how to prioritize your investments in AI-enabled contact center technology.


  • 2022 investment trends for AI in the contact center
  • Examples of successful AI deployments
  • Key recommendations

Presentation File