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Enterprise Connect - Schedule Viewer

The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. Click on session titles for full session descriptions. All times noted are in EDT.

Where Speech Tech Is Today—and Where It’s Heading

Jon Arnold  (Principal, J Arnold & Associates)

Date: Monday, March 21

Time: 8:00 am - 8:45 am

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando - Get your pass now!

Track: Practical AI

Session Type: Conference Breakout Session

Vault Recording: TBD

AI continues to drive innovation with speech technology, and as applications improve, enterprise-based use cases grow. Conversational AI is opening up new ways to automate workflows, drive personal productivity and make teamwork smarter. While this improves outcomes based on existing modes of collaboration, AI is also heading in futuristic directions that will dramatically transform the way that we work. Aside from the current enterprise use cases for speech tech, this emerging world will be speech-driven, but also multisensory and immersive. This session will provide both an update on the state of today’s enterprise speech tech, along with a glimpse into where things are heading. You’ll come away with a complete picture of what you can do with speech tech today, and what to prepare for in the medium-term.


  • How is conversational AI helping knowledge workers gain more productivity already, and what advances are coming that will drive further improvements?
  • How much does the average knowledge worker use speech technology in their typical day today, and how much is this poised to increase (and where)?
  • How will transformations in AI-driven speech technology affect frontline workers as well as knowledge workers?
  • What immersive experiences are already being productized, and when should we expect to see significant adoption in the enterprise?

Background Reading: Speech Tech Update: The New Voice Technologies