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Why UCaaS Implementations Need Vertical Industry Focus

Elka Popova (Program Director, Frost & Sullivan)

Date: Tuesday, March 31

Time: 3:00pm - 3:45pm

Pass Type: Entire Event, Tue-Thu Conference - Get your pass now!

Track: Cloud Communications

Hot Topic(s): Strategic Planning & Decision Support

Vault Recording: TBD

To more effectively boost user performance and customer satisfaction, enterprises should seek UCaaS systems that are customizable to the needs of the enterprise’s vertical industry. This means evaluating several factors as they relate to your unique needs, starting with third-party vertical software integration, but also including: manageability, security and governance, and extensibility. You shouldn’t settle for a generic system that exposes you to compliance violations, is siloed from the rest of your IT fabric, and fails to enhance the value your company delivers to customers. With probing questions from a leading market research analyst, a panel of industry experts will discuss how to select a UCaaS solution fit for your vertical industry, user requirements, and unique business objectives.

Takeaways:

* Learn what providers can do to help tailor the user experience to address key pain points in different industries and job functions.
* Understand how to leverage flexible APIs to integrate communications and collaboration functionality with productivity and vertical-industry software, and to digitize mission-critical workflows.
* Understand how UCaaS services can be optimized for frontline workers and security/compliance requirements.