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View, browse and sort Enterprise Connect 2020 conference sessions. You can sort by:

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You can plan your time at Enterprise Connect 2020 by building your schedule (starting in late November), and access it during the show via export to your personal calendar or within the official Enterprise Connect Mobile App (available February 2020).

Monday | 8:00 am

Delivering QoS Across Disparate Networks--How We Did It

Make your enterprise's real-time traffic can stand up to the conditions it may encounter across a variety of network segments.

Speaker: Terry Slattery (NetCraftsmen)

Pass Type: Entire Event

Track: Management & Security

How to Talk to Your Peers: Facilities/Real Estate, HR & IT

Learn ways of engaging across the "swim lanes" to achieve a successful workplace strategy.

Speaker: Tom Bradbury (WorkplaceUX)

Pass Type: Entire Event, WorkSpace Connect Summit

Track: WorkSpace Connect Summit

Hot Topic(s): Workspaces/Future of Work

SIP Trunking for the Cloud

Learn how enterprises are leveraging their SIP trunks for flexibility and cost-saving benefits even in the era of UCaaS and CCaaS.

Presenter: Irwin Lazar (Nemertes Research)

Pass Type: Entire Event

Track: Unified Communications

Speech Technologies: Innovations and Use Cases

Speech applications are using voice to create new forms of business value around collaboration, productivity and organizational agility

Speaker: Jon Arnold (J Arnold & Associates)

Pass Type: Entire Event

Track: Practical AI

Hot Topic(s): Artificial Intelligence & Analytics

The AI-Infused Contact Center: Evaluating Your Options

Explore different approaches for deploying Natural Language Processing, Machine Learning, Deep Neural Networking, Dialog Management, Speech Analytics and Cognitive Computing.

Presenter: Dan Miller (Opus Research)

Pass Type: Entire Event

Track: Contact Center & Customer Experience

Hot Topic(s): Artificial Intelligence & Analytics

Monday | 8:30 am

The Future of Meetings: Three Pillars of Change

Technology, organization, and physical workspace trends are pushing the evolution of meetings. What changes will we see over the next five years?

Speaker: Art Schoeller (Forrester Research)

Pass Type: Entire Event, WorkSpace Connect Summit

Track: WorkSpace Connect Summit

Hot Topic(s): Digital Transformation, Workspaces/Future of Work

Monday | 9:00 am

5G Progress Report

We are now settling on the core issues enterprise buyers will need to consider with regard to 5G. Here's where those issues are at, and how you should be preparing for them.

Presenter: Michael Finneran (dBrn Associates)

Pass Type: Entire Event

Track: Unified Communications

Hot Topic(s): 5G / Mobility

SBCs as Your Gateway to the Cloud

Session Border Controllers offer bandwidth management, traffic routing, reliability, security, and co-existence during the move to the cloud and beyond.

Presenter: Marty Parker (UniComm Consulting)

Pass Type: Entire Event

Track: Cloud Communications

The DNA of Successful Customer Experience

Learn the recipe for exceptional customer experiences from over 500 companies with documented successes in increasing revenues and customer ratings, and how they are leveraging contact center technologies and AI tools to do it.

Speaker: Robin Gareiss (Nemertes Research)

Pass Type: Entire Event

Track: Strategic Leadership

Monday | 9:15 am

What HR and Facilities Can Learn from UC Analytics

Discover how your enterprise can leverage collaboration application data to better understand and improve workplace transformation efforts.

Speaker: Irwin Lazar (Nemertes Research)

Pass Type: Entire Event, WorkSpace Connect Summit

Track: WorkSpace Connect Summit

Hot Topic(s): Artificial Intelligence & Analytics

Monday | 10:15 am

Has Transformation Finally Arrived for Communications & Collaboration?

Moderators: Beth Schultz (Enterprise Connect/No Jitter), Jim Burton (C-T Link / BCStrategies)

Pass Type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions

Monday | 1:00 pm

E-911: Proactive Strategies for Success

The next generation of 911 (NG-911) is here. But is it ready for deployment?

Presenter: Irwin Lazar (Nemertes Research)

Pass Type: Entire Event

Track: Unified Communications

Enterprise Case Studies: Living with Multiple Team Collab Apps

Enterprise decision-makers who have been in the trenches will share their insights and advice about how to deal with a multivendor team collaboration environment

Moderator: Blair Pleasant (COMMfusion LLC)

Pass Type: Entire Event

Track: Team Collaboration

Leveraging UCaaS to Compete in the Digital Era

What's driving strong UCaaS growth, and what does it mean for your enterprise?

Speaker: Elka Popova (Frost & Sullivan)

Pass Type: Entire Event

Track: Cloud Communications

Hot Topic(s): Digital Transformation

Market Report: The Cloud Contact Center Challenge - Transition, not Technology

Learn about the changes solution providers are making in their companies, portfolios and channel relationships to create an environment for smooth transition to cloud-based contact center solutions.

Speaker: Sheila McGee-Smith (McGee-Smith Analytics)

Pass Type: Entire Event

Track: Contact Center & Customer Experience

Hot Topic(s): Artificial Intelligence & Analytics

Monitoring, Management, and Analytics – Are They Part of Your Plan?

This session will focus on the untold truths of AV monitoring, management & analytics: What's possible. What you really need. What's more hype than substance. How hard & expensive is it to enable these capabilities. What's coming in the future & more

Presenter: Jim Kelly (Recon Research)

Pass Type: Entire Event

Track: Video Collaboration & A/V

Hot Topic(s): Artificial Intelligence & Analytics

Monday | 2:00 pm

Avoiding Team Collaboration “Gotchas”

Speaker: Irwin Lazar (Nemertes Research)

Pass Type: Entire Event

Track: Team Collaboration

Hot Topic(s): Workspaces/Future of Work

Hackathon Report: Focus on Intelligent Agents/Assistants

Meet the TADHack Winners and learn about notable hacks from TADHack-mini Orlando, held over the weekend before Enterprise Connect.

Moderator: Alan Quale (TADHack)

Pass Type: Entire Event

Track: Embedded Communications & APIs

Hot Topic(s): Artificial Intelligence & Analytics

Hidden Factors in UCaas TCO

In considering the cost of your next communications platform, you need to look at the total cost of ownership (TCO). So what are the elements of UCaaS TCO?

Presenter: Robert Harris (Communications Advantage, Inc.)

Pass Type: Entire Event

Track: Cloud Communications

Hot Topic(s): Strategic Planning & Decision Support

Huddle Rooms – From Hype to Value

There's more to the huddle discussion than dedicated space, a few chairs, and low-cost equipment.

Speaker: Ira Weinstein (Recon Research)

Pass Type: Entire Event

Track: Video Collaboration & A/V

Hot Topic(s): Workspaces/Future of Work

Taming Teams: Making Microsoft Teams Work for Collaboration, Voice, and Meetings

Get a UC expert's guidance for navigating from a legacy PBX or Skype for Business to Microsoft Teams.

Speaker: Kevin Kieller (enableUC)

Pass Type: Entire Event, Tue-Thu Conference

Track: Unified Communications

Hot Topic(s): Digital Transformation

Tuesday | 8:00 am

CCaaS: Is It Delivering on its Promises?

As cloud contact center services mature, are they really the clear choice over premises systems?

Presenter: Cheryl Odee Helm (Helm Communications, Inc.)

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

How to Win at User Adoption

Enterprise IT leaders share tips and best practices advice on how to maximize user adoption.

Presenter: Blair Pleasant (COMMfusion LLC)

Pass Type: Entire Event, Tue-Thu Conference

Track: Strategic Leadership

Hot Topic(s): Strategic Planning & Decision Support

Sourcing the Cloud: The Intersection of UCaaS and CPaaS

Will the convergence of the vendor landscape offer the opportunity for enterprises to procure cloud service offerings that blend the best of UCaaS and CPaaS?

Presenter: Diane Myers (IHS Markit)

Pass Type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Hot Topic(s): Strategic Planning & Decision Support

The Time Has Come for SD-WAN

Get an overview of the financial and operational benefits of SD-WAN, as well as successful strategies for effective sourcing and deployment of SD-WAN solutions.

Presenter: Joseph Schmidt (TechCaliber Consulting)

Pass Type: Entire Event, Tue-Thu Conference

Track: Unified Communications

Tuesday | 9:15 am

Enterprise Summit: Taking Your Communications & Collaboration to the Next Level

Moderators: Beth Schultz (Enterprise Connect/No Jitter), Robin Gareiss (Nemertes Research)

Pass Type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions

Tuesday | 11:30 am

Cisco Keynote

Speaker: Amy Chang (Cisco)

Pass Type: Entire Event, Tue-Thu Conference, WorkSpace Connect Summit

Track: Keynotes & General Sessions

Tuesday | 3:00 pm

Communications & Collaboration 2023: Outfitting the Future of Work

What will it take to deploy the right technology to the right people at the right time?

Presenter: Tim Banting (Ovum)

Pass Type: Entire Event, Tue-Thu Conference

Track: Communications & Collaboration 2023

Hot Topic(s): Workspaces/Future of Work

Microsoft vs. Cisco 2020: The Platform Transformation

In this in-depth, highly detailed session, two leading experts break down and compare where Microsoft and Cisco are headed and how this impacts you and your organization.

Speakers: Phil Edholm (PKE Consulting), Brent Kelly (KelCor)

Pass Type: Entire Event, Tue-Thu Conference

Track: Unified Communications

Hot Topic(s): Strategic Planning & Decision Support

Real-World CPaaS Case Studies

A panel of enterprise end users who have implemented CPaaS to solve specific business problems will tell their stories.

Moderator: Michael Brandenburg (Frost & Sullivan)

Pass Type: Entire Event, Tue-Thu Conference

Track: Embedded Communications & APIs

Hot Topic(s): Digital Transformation

Why UCaaS Implementations Need Vertical Industry Focus

Don't settle for a generic system that exposes you to compliance violations, is siloed from the rest of your IT fabric, and fails to enhance the value your company delivers to customers.

Moderator: Elka Popova (Frost & Sullivan)

Pass Type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Hot Topic(s): Strategic Planning & Decision Support

Tuesday | 4:00 pm

AI's Impact on Network Management

How well are current systems using AI to make network management—especially of communications systems—more effective?

Presenter: Terry Slattery (NetCraftsmen)

Pass Type: Entire Event, Tue-Thu Conference

Track: Practical AI

Hot Topic(s): Artificial Intelligence & Analytics

Contact Center 2023: The Assimilation of Sales, Service and Marketing

The industry is already seeing the seeds of sales, service and marketing coming together to better address a new, digitally focused definition of a customer journey. How might it play out?

Presenter: Sheila McGee-Smith (McGee-Smith Analytics)

Pass Type: Entire Event, Tue-Thu Conference

Track: Communications & Collaboration 2023

Hot Topic(s): Digital Transformation

Video Collaboration Security – Protection and Connection

Explore the different aspects of visual collaboration security (device, network, communications, personal information and more), and learn best practices.

Presenter: John Bartlett (Bartlett Consulting)

Pass Type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & A/V

Hot Topic(s): Security

Wednesday | 8:00 am

Indoor Cellular versus Wi-Fi

The pros and cons of the private cellular and private Wi-Fi approaches--strengths and weaknesses, and what factors should push an organization to consider one option or the other

Speakers: Michael Finneran (dBrn Associates), Terry Slattery (NetCraftsmen)

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Hot Topic(s): 5G / Mobility

Procurement Challenges in the Age of OpEx

In this session, get insights that will help you understand how to navigate the procurement process when OpEx options are in play.

Speaker: JR Simmons (COMgroup)

Pass Type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Hot Topic(s): Strategic Planning & Decision Support

Strategic Planning Essentials for Enterprise Communications

Get expert guidance on how to forge strategic plans that will best prepare your organization for the changes taking shape in enterprise communications.

Speaker: Marty Parker (UniComm Consulting)

Pass Type: Entire Event, Tue-Thu Conference

Track: Strategic Leadership

Hot Topic(s): Strategic Planning & Decision Support

Wednesday | 10:45 am

Transforming Customer Experience: Where’s the True AI Payoff?

Moderators: Beth Schultz (Enterprise Connect/No Jitter), Sheila McGee-Smith (McGee-Smith Analytics)

Pass Type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions

Wednesday | 11:30 am

Amazon Web Services Keynote

Speaker: Pasquale DeMaio (Amazon Web Services)

Pass Type: Entire Event, Tue-Thu Conference, WorkSpace Connect Summit

Track: Keynotes & General Sessions

Wednesday | 2:00 pm

CPaaS: Moving Beyond the Early Use Cases

We need to extend programmable APIs into systems such as CRM platforms, fraud management, billing platforms, commerce platforms, and appointment management.

Presenter: Mark Winther (IDC)

Pass Type: Entire Event, Tue-Thu Conference

Track: Embedded Communications & APIs

Hot Topic(s): Digital Transformation

Case Studies: SD-WAN in the Enterprise

Get insight into how SD-WAN is making networks more cloud-ready with a panel discussion of end users.

Moderator: Ryan Daily (Enterprise Connect / No Jitter)

Pass Type: Entire Event, Tue-Thu Conference

Track: Unified Communications

Cloud Contracts: The Good, The Bad, and the Ugly

To make sure your UCaaS service delivers as promised, you need a rock-solid contract that has strong enough "teeth". Here's what to insist on.

Presenter: Steve Leaden (Leaden Associates)

Pass Type: Entire Event, Tue-Thu Conference

Track: Cloud Communications

Hot Topic(s): Strategic Planning & Decision Support

Cloud Video Conferencing: The Key to Happiness?

Learn about the strengths and weaknesses of cloud video conferencing vs. traditional solutions, the risks involved, what to look for in a cloud provider, and what the differences might be between the video providers.

Presenter: Andrew W. Davis (Recon Research)

Pass Type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & A/V

Wednesday | 3:00 pm

Communications & Collaboration 2023--Mobility: How 5G (and More) Will Change Mobility

Get a thorough understanding of what the next wave of mobile developments is likely to bring.

Presenter: Michael Finneran (dBrn Associates)

Pass Type: Entire Event, Tue-Thu Conference

Track: Communications & Collaboration 2023

Hot Topic(s): 5G / Mobility

What to Do About Voice & Team Collaboration: Real-World Dilemmas, Solved

Based on real-world implementation experiences, a UC consultant discusses what's driving decisions around voice calling as companies move to team collaboration.

Presenter: Beth English (EE and Associates)

Pass Type: Entire Event, Tue-Thu Conference

Track: Team Collaboration

Wednesday | 4:00 pm

Enterprise Case Studies: Choosing the Right Conferencing Platform for Your Organization

An end user panel helps you understand the differences among today's conferencing platforms; evaluate how these distinctions map into your own organization's needs; and make informed platform decisions

Moderator: Yehuda Indig (Recon Research)

Pass Type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & A/V

Hot Topic(s): Strategic Planning & Decision Support

How Enterprises Are Using WebRTC Today

Learn where this technology is being deployed today, plus current and prospective use cases within the enterprise.

Speaker: Tsahi Levent-Levi (BlogGeek.me; testRTC)

Pass Type: Entire Event, Tue-Thu Conference

Track: Embedded Communications & APIs

Hot Topic(s): Digital Transformation

Is Your Network Ready for IoT?

With the increasing number of IoT devices taking up bandwidth, many enterprises are ill-equipped to deal with the network demands and related standard, security, and interoperability issues associated with IoT.

Presenter: Gary Audin (Delphi, Inc.)

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Hot Topic(s): Strategic Planning & Decision Support

Taking Customer Journeys from Static to Actionable

How the enterprise can get a holistic picture into customers' journeys, accessing real-time and unified insights at the right time and right place.

Presenter: Mila D'Antonio (Ovum)

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

The Five-Step Customer-Focused AI Roadmap

As AI becomes ever-present, enterprises are tasked with finding a solution that fits their strategy and improves their overall customer experience.

Speaker: Robin Gareiss (Nemertes Research)

Pass Type: Entire Event, Tue-Thu Conference

Track: Practical AI

Hot Topic(s): Artificial Intelligence & Analytics

Thursday | 8:00 am

A Step-by-Step Guide to Automating Your Network

Network automation is a promising trend but also one that enterprise managers are rightly cautious about implementing. How do you accomplish network automation in a way that lets you keep it under control?

Presenter: Terry Slattery (NetCraftsmen)

Pass Type: Entire Event, Tue-Thu Conference

Track: Management & Security

Hot Topic(s): Artificial Intelligence & Analytics

How Cloud and AI Are Reshaping Workforce Optimization

Discover how the nature of workforce optimization is changing and get advice on how to stay on top of the transformation.

Presenter: Ian Jacobs (Forrester)

Pass Type: Entire Event, Tue-Thu Conference

Track: Contact Center & Customer Experience

Hot Topic(s): Artificial Intelligence & Analytics

Thursday | 9:00 am

Conversational AI: Using Messaging, Speech, and Chat to Automate Customer Engagement

A recent survey suggests that over the next few years, nearly two thirds of organizations will be using intelligent virtual agents, versus fewer than 25% today. Here's how to make the transition happen.

Speaker: Brent Kelly (KelCor)

Pass Type: Entire Event, Tue-Thu Conference

Track: Practical AI

Hot Topic(s): Artificial Intelligence & Analytics

How to Compare & Choose Team Collaboration Apps

Which team collab app is right for your enterprise—and how do you determine that?

Speakers: Zeus Kerravala (ZK Research), Kevin Kieller (enableUC)

Pass Type: Entire Event, Tue-Thu Conference

Track: Team Collaboration

Hot Topic(s): Strategic Planning & Decision Support

Wireless Presentation Systems – What’s the Big Deal?

Learn about field-proven strategies for bringing wireless presentation into your organization, as well as the pros, cons, and risks of each approach.

Presenter: Jim Kelly (Recon Research)

Pass Type: Entire Event, Tue-Thu Conference

Track: Video Collaboration & A/V

Thursday | 11:15 am

Locknote / Town Hall

Conclude your Enterprise Connect experience with a wide-ranging, informal discussion of the topics and trends that dominated the week.dominated the week.

Moderators: Eric Krapf (Enterprise Connect / No Jitter), Beth Schultz (Enterprise Connect/No Jitter)

Pass Type: Entire Event, Tue-Thu Conference

Track: Keynotes & General Sessions

Hot Topic(s): Strategic Planning & Decision Support