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You can plan your time at Enterprise Connect 2020 by building your schedule (starting in late November), and access it during the show via export to your personal calendar or within the official Enterprise Connect Mobile App (available February 2020).
Learn the recipe for exceptional customer experiences from over 500 companies with documented successes in increasing revenues and customer ratings, and how they are leveraging contact center technologies and AI tools to do it.
Learn about the strengths and weaknesses of cloud video conferencing vs. traditional solutions, the risks involved, what to look for in a cloud provider, and what the differences might be between the video providers.
Whether it's number spoofing, caller ID fraud, TDoS (telephony denial of service), or robocalling, hackers are breaching phone numbers to carry out attacks against contact centers and other parts of the enterprise
This session will focus on the untold truths of AV monitoring, management & analytics: What's possible. What you really need. What's more hype than substance. How hard & expensive is it to enable these capabilities. What's coming in the future & more
Unified Communications interactions requires a new level of security awareness from communications teams, as well as a better understanding by security teams of the unique properties of communications systems.
An end user panel helps you understand the differences among today's conferencing platforms; evaluate how these distinctions map into your own organization's needs; and make informed platform decisions
With the increasing number of IoT devices taking up bandwidth, many enterprises are ill-equipped to deal with the network demands and related standard, security, and interoperability issues associated with IoT.
Network automation is a promising trend but also one that enterprise managers are rightly cautious about implementing. How do you accomplish network automation in a way that lets you keep it under control?
A recent survey suggests that over the next few years, nearly two thirds of organizations will be using intelligent virtual agents, versus fewer than 25% today. Here's how to make the transition happen.