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Sameer is the Director in Salesforce Service Cloud, leading several products in the Service Einstein & Einstein GPT product portfolio, and Data Cloud initiatives to automate, assist and optimize agent productivity, with a goal to improve key operational and business metrics for the Contact Center. Sameer, an engineer by training, loves to build products from zero to one, while making an impact on customer’s top line and delivering stellar user experiences. Sameer brings wealth of experience in the domains of product management, technical management, international experience, and engineering across several key brands and industries. Sameer has a MS in Computer Science from USC, LA and an MBA from Berkeley and has built products for companies like Intel, Amazon and Intuit.