Speakers

Heading the Voca CIC Business Line at AudioCodes, Gidi is leading the product design, business and marketing activities of the company’s AI-first CCaaS solution for Microsoft Teams. In his role, Gidi led Voca CIC to become a leading contact center solution in the Teams space, putting focus on innovation, stability and a forward-looking roadmap that is purely driven by field and customer inputs. Prior to leading the Voca CIC business line, Gidi led business development and marketing for AudioCodes Voice.AI. Living the CX for Microsoft Teams area day-to-day, Gidi is especially passionate about the democratization of CX capabilities to every department in the company, beyond the traditional contact center space.

Presenting:

• The CX Goldmine: How UCaaS & CCaaS Consolidation Drives New Revenue
• The Future of Customer Interfaces: How Generative AI is Elevating Conversational AI